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MTG developed a multiyear strategic improvement plan for law
enforcement business processes and the software
applications and technology infrastructure for a multi-agency
services organization. In addition, MTG
assisted with procurement of hardware, software, and services
for the first stage of the strategic plan and provided ongoing
quality assurance services during implementation. The strategic
plan was presented to the governance bodies for approval.
Subsequent to plan approval, the procurement specifications were
completed and the quality assurance process began.
- The goal of this project was to define the
data collection and dissemination business rules and processes
necessary to support the operation of a state juvenile justice
agency. This included both internal and external business
processes and information flows. Internal business processes
required definition in order to standardize the operation of the
historically autonomous Juvenile Correctional Facilities. The
scope of this analysis paralleled the scope of the new Juvenile
Justice Information System to be implemented. The result of this
project was documentation of the current work flows and
definition of new standardized work flows, business rules, and
information management policies that serve as the cornerstone of
the new information system.
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This engagement involved performing a procedural review of
a criminal records department in order to assess criminal
history data accuracy and completeness, organizational
structure, staffing levels, and current work flows. The project
included: documenting systems, procedures, and work flows at
several local agencies in order to distinguish state and local
processing problems; developing a detailed set of work flows
documenting current procedures and the flow of information into and
out of the section; identifying problems that affect the
accurate and timely recording of arrest and disposition
information at the repository; and developing a proposed set of
streamlined work flows that identified ways to substantially
reduce the amount of effort expended and eliminate backlogs.
Upon completion of this engagement, recommendations for future
work flows and staff reorganization were presented to agency
management.
- This project improved a state's criminal history reporting documents and manual procedures. It
also established the training and auditing programs to help
ensure that these procedures were implemented and maintained by
local agencies throughout the state. The project resulted in:
the development and pilot implementation of improved criminal
history reporting forms; updated and documented manual
procedures for criminal history reporting; a fully documented
training program for criminal history reporting; and a fully
documented criminal history records audit program. In addition,
the project provided the agency with recommendations for
improvement in the criminal history reporting process and an
assessment of the pilot implementation of the new forms,
procedures, and programs that support them.
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