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IT Services & Operations Assessment

     
 

  consultants assess current IT services and operations in order for agencies to improve on the delivery of information technology.  This includes reviewing management and organization structures, policies, system development services, and operations. This area of service includes such components as:

  • Design and implementation of governance and management structures.
  • IT policy analysis.
  • Operations review and enhancement.
  • Outsourcing analysis.
 
 

Our IT services and operations assessment expertise is reflected in the following engagement list:

 
 
  • MTG assisted a state legislature in developing a structured process for establishing, evaluating, and updating internal technology standards.  The project objective was to define a methodology that the legislature could use internally to manage the complex nature of its technology environment.  Project activities included documenting the status of existing technology standards, identifying those aspects of the technology environment that did not have standards, developing guidelines for determining when standards should be established, and creating a process model to be used to evaluate and implement standards.  At the end of this assignment, the client was prepared to implement a process based on the model and evaluation criteria we developed.

 
  • This evaluation of a large state law enforcement agency's technical environment was the first step in migrating the agency toward a Web-based systems architecture. We utilized our structured review methodology (based on the Control Objectives for Information and related Technology [COBIT] standard) and conducted an extensive assessment of all of the agency's information technology systems and resources.